FAQ

How long will the chocolates last?

Our chocolates will last at room temperature for about 6 – 8 weeks. At that point you probably won’t have any left…but if you do, the only change you may notice is that some of the flavors are not as strong as they were.

How should I store my chocolates when I get home?

Chocolate can be stored at room temperature and does not need to be refrigerated. If you choose to refrigerate your chocolates, you may notice that the cocoa butter rises to the surface and changes the look of your chocolates. However, it should not affect the taste.

Can I order online or by phone?

Yes! We have several items available online and even more by phone. We will work with you to package and send most of our items anywhere in the continental US.

How long will it take to receive my order?

We ship most orders within 1 – 2 business days of purchase. However, we must take temperature into consideration before shipping. Also, we will hold most orders that fall close to the weekend so we don’t take the chance that they will sit in a warehouse somewhere. Once shipped, most orders arrive at their destination within 2 – 7 days.

What is Katili’s return and exchange policy?

State law does not permit us to accept returns or exchanges once the product has left the premises. Thank you for understanding.